Madhura
We, at Danfoss always work with our
customers in the forefront of our minds and strive to earn respect and trust
from all our customers. This promise to ‘Earn Customer Loyalty’ and ‘Honor
Commitments’ has given rise to yet another behaviour champion in Danfoss India
– Ms. Madhura Durairaj, Lead – Customer Service, CSC.
- 15 December 2017
By
DANFOSS INDIA
We, at Danfoss always work with our
customers in the forefront of our minds and strive to earn respect and trust
from all our customers. This promise to ‘Earn Customer Loyalty’ and ‘Honor
Commitments’ has given rise to yet another behaviour champion in Danfoss India
– Ms. Madhura Durairaj, Lead – Customer Service, CSC.
Madhura has consistently shown her
commitment towards keeping up the promise to customers and delivering their
needs to the best of her efforts. One such instance of her proactiveness and
out of the box thinking enabled us to deliver the product consignment, much
ahead of the standard lead time to one of our key OEMs.
When the initial discussion on delivery
of VFD Drives to a key customer of an OEM kick started, Madhura scrutinized
different processes and kept all the relevant functions alert. She proactively
kept all necessary approvals in place for ordering the drives and panels even
before the receipt of Purchase Order and ensured due adherence to Danfoss India
procurement processes.
She came up with innovative solutions
to overcome the various constrains in this project delivery and went the extra
mile, connecting with the customer to understand their chiller sailing date and
then back calculate the material readiness and dispatch dates from Danfoss
Chennai Plant. She made the delivery possible ahead of time and won much
appreciation from the customer.
Madhura also works on a daily basis
with another big OEM for us, to ensure on-time delivery of multiple service
requirements. She has taken special efforts to extend support to this customer
even over the weekends and holidays.
Madhura has been highly appreciated by
both the OEMs for her ‘Customer First’ attitude. We acknowledge Madhura’s
efforts in showcasing Danfoss 6 Behaviors in Action at work, especially for
being an Ambassador for ‘Earn Customer Loyalty’ and ‘Honor Commitments’.
This is Madhura’s story towards
becoming a Danfoss Behavior Champion.