Madhura

- 15 December 2017 By DANFOSS INDIA

We, at Danfoss always work with our customers in the forefront of our minds and strive to earn respect and trust from all our customers. This promise to ‘Earn Customer Loyalty’ and ‘Honor Commitments’ has given rise to yet another behaviour champion in Danfoss India – Ms. Madhura Durairaj, Lead – Customer Service, CSC.

Madhura has consistently shown her commitment towards keeping up the promise to customers and delivering their needs to the best of her efforts. One such instance of her proactiveness and out of the box thinking enabled us to deliver the product consignment, much ahead of the standard lead time to one of our key OEMs.  

When the initial discussion on delivery of VFD Drives to a key customer of an OEM kick started, Madhura scrutinized different processes and kept all the relevant functions alert. She proactively kept all necessary approvals in place for ordering the drives and panels even before the receipt of Purchase Order and ensured due adherence to Danfoss India procurement processes. 

She came up with innovative solutions to overcome the various constrains in this project delivery and went the extra mile, connecting with the customer to understand their chiller sailing date and then back calculate the material readiness and dispatch dates from Danfoss Chennai Plant. She made the delivery possible ahead of time and won much appreciation from the customer. 

Madhura also works on a daily basis with another big OEM for us, to ensure on-time delivery of multiple service requirements. She has taken special efforts to extend support to this customer even over the weekends and holidays. 

Madhura has been highly appreciated by both the OEMs for her ‘Customer First’ attitude. We acknowledge Madhura’s efforts in showcasing Danfoss 6 Behaviors in Action at work, especially for being an Ambassador for ‘Earn Customer Loyalty’ and ‘Honor Commitments’.

This is Madhura’s story towards becoming a Danfoss Behavior Champion.